Privacy Policy

This page explains what information EPC Network systems handle for hosting, email and DNS customers, and for anyone whose mail passes through them. The operator is Eyre Computer (ABN 20 143 071 165), a sole-trader business owned by Adam Pierik in Port Lincoln, South Australia. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth). The Eyre Computer privacy policy covers the online store and repair services.

Where your data lives

Mail, web and primary DNS servers are owned and run by us in Port Lincoln, South Australia. Our secondary nameserver is on an Australian host. We do not move customer data offshore. Some services we use for billing and support, listed below, run elsewhere.

What we hold about customers

• Account details: name, business name, email, phone and postal address, used for your account, invoices and domain registrations. Invoices are kept in our accounting software (Reckon One, hosted in Australia) for the period tax law requires.
• Domain registrant details: passed to the registry through our wholesale registrar so the domain can be registered in your name. Some of this is published in WHOIS as the registry requires.
• Portal activity: logins, DNS changes and service requests, logged so changes can be traced and undone.

Email

• Your mailbox contents are yours. We do not read them, scan them for advertising, or hand them to anyone unless the law compels us.
• Mail servers keep delivery logs (sender, recipient, time, size, spam score, result) for 30 days so we can diagnose delivery problems and investigate abuse.
• Incoming mail is checked automatically for spam and malware. Messages flagged as spam are placed in your junk folder, not deleted.
• Mailbox backups are taken nightly and kept for 30 days on our own storage.
• If you send us DMARC reports or we monitor DMARC for your domain, those reports contain sending-server addresses, not message content.

Web hosting

• Web servers log visitor IP address, requested page, time, browser and referrer for 30 days, for security and troubleshooting. These logs are available to you for your own site.
• Site files and databases are backed up nightly and kept for 30 days.
• What your website collects from its own visitors is your responsibility and should be covered by your own privacy policy.

DNS

Our nameservers log queries in aggregate for capacity and abuse monitoring. We do not build profiles from DNS queries and do not sell query data.

Who else sees it

• Our wholesale domain registrar and the relevant registry, for domain registrations.
• Our accounting and invoicing software, for billing.
• Payment providers, if you pay online. We do not see your card number.
• Law enforcement or courts, only where a valid Australian legal process requires it. We will tell you if we are allowed to.

We do not sell or share customer or visitor data for marketing.

When a service ends

Mailboxes, websites and DNS zones are deleted 30 days after a service is cancelled, and backups expire 30 days after that. Ask before cancelling if you need an export. Invoice records are kept as tax law requires.

Your rights and contact

You can ask what we hold about you, have it corrected, or have an account deleted. Email sales@eyrecomputer.com.au and we will respond within 30 days. Unresolved complaints can go to the Office of the Australian Information Commissioner at oaic.gov.au.